Support

A person reads every message.

Write to hello@undercart.app. Tell us what you were doing and what happened, and if a figure looked wrong, say which one. We can usually trace a price back to the store and the day it was read.

A price looked wrong

Tell us the item and the store. Every price in the app came from a real shelf on a real date, so a wrong one is a real bug and we would rather hear about it than not.

My week came in over

The app should already be showing you by how much, and where. If it is showing you a figure without an explanation, that is a defect in itself and worth writing to us about.

Cancelling, refunds and billing

The subscription is bought from Apple, so cancelling and refunds both happen through your Apple account rather than through us. On iPhone: Settings, your name, Subscriptions. We cannot cancel or refund on your behalf, and we do not argue with anyone who asks.

Adding my partner

One subscription covers two people. In Settings, the person who paid can generate a six character code; the other person enters it on the first screen of the app rather than answering the questions again.

Deleting my account

Settings has Delete account. It removes your weeks, receipts, household answers and account, then your sign-in identity, then the copies on your phone. It works without asking why.

Allergies

Undercart filters products by name before a plan is built, and it treats an allergy as absolute rather than as a preference. Product names come from retailers' own websites and can be wrong or incomplete, so check the label on anything you are allergic to. It is a budgeting tool, not a medical one.